Return Policy & 30-Day Limited Warranty
Last updated: October 19, 2026
Marked Products Only
This policy applies only to products specifically marked with “30-Day Return / Limited Warranty” on the product page before purchase. Products without that notice are not included in this voluntary 30-day return and warranty program unless their listing expressly states otherwise or applicable law requires a remedy.
30-Day Return — Eligible Listings
For an eligible listing, the buyer may request a return within 30 calendar days after confirmed delivery. If the return is approved and the item is received in the required condition, SVT will issue a full refund of the product purchase price. Unless required by law or expressly stated otherwise, original outbound shipping, marketplace service fees, customs charges, and other third-party charges are not refundable.
Return shipping is paid by the customer. The customer is responsible for secure packaging, tracking, and adequate carrier insurance for the return shipment.
30-Day Limited Warranty — Eligible Listings
Where the product page expressly displays the 30-day warranty notice, the item is covered by a 30-Day Limited Warranty for 30 calendar days after confirmed delivery that it will materially conform to the functional condition expressly stated in the listing during that period. This is a limited warranty, not a “full warranty.”
The limited warranty does not cover normal cosmetic wear disclosed or visible in the listing, calibration drift unless a current calibration is expressly included, consumables, batteries, bulbs, fuses, cables or accessories not expressly included, software or license availability, compatibility with the buyer’s system, misuse, improper installation, incorrect voltage, modification, unauthorized repair, accident, abuse, environmental damage, shipping damage occurring after delivery, or operation outside manufacturer specifications.
Items Not Marked Eligible
If a product page does not display the “30-Day Return / Limited Warranty” notice, that item is not part of SVT’s voluntary 30-day program and is final sale / not returnable unless the listing expressly states different terms or applicable law requires a return, refund, warranty, or other remedy.
Return Conditions
Returned equipment must be the same unit shipped by the seller, with serial-number labels and security markings intact, and must include the parts and accessories that were included in the sale. The item must not have been materially altered, damaged, disassembled beyond reasonable inspection, misused, or subjected to unauthorized repair. SVT may document condition before shipment and on return.
How to Request a Return
Use the SVT Support page and provide the order number, product name, reason for return, and photographs or test information when relevant. Do not ship a return until SVT provides return instructions. A return request must be submitted within the applicable 30-day period.
Refund Timing
After the authorized return is received and inspected, an approved refund will be issued to the original payment method within a commercially reasonable processing period. Banks and payment processors may require additional time before the credit appears.
Incorrect Item, Material Misdescription, or Transit Damage
If you receive the wrong item, believe the item is materially different from the listing, or observe shipping damage, contact SVT promptly and preserve all packaging, photographs, and carrier documentation. Rights and remedies required by applicable law are not limited by this policy.
Marketplace Sellers
For a third-party marketplace listing, the seller identified on the product page remains responsible for its listing and any seller-provided warranty. SVT may administer communications, return authorization, payment reversal, or dispute handling through the marketplace. Any additional seller warranty must be stated in writing on the listing or transaction documents.
International Returns
International buyers are responsible for return freight, export/import documentation, duties, brokerage, and other return-shipment costs unless applicable law requires otherwise. Original customs duties and taxes may need to be recovered directly from the relevant governmental authority or carrier.
Non-Waivable Rights
This policy is intended to clearly disclose SVT’s voluntary return program and listing-specific warranty terms. It does not waive consumer protections, implied warranties, product-liability rules, or other rights that applicable law does not permit to be waived.